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How many days will it take for an item to be delivered?
1 Days Express Shipping is available for selected items for delivery locations in Colombo. For most items the delivery time is 1-3 days for deliveries around Colombo and 3-5 days for deliveries Islandwide. The expected delivery date is mentioned in each product. * The delivery may get delayed due to unforeseen circumstances such as the product being out of stock, unavailability of stock with the supplier or an international shipment. In such cases, URBAN reserves the right to inform the customer and cancel the order or propose alternate products.
Is the delivery free of charge?
For items below 1kg delivery is free within Colombo metropolitan region including Wattala, Kelaniya and Kiribathgoda. Outside Colombo Metropolitan Region, we charge a minimal amount depending on the weight and the distance.
What if I want to cancel my order? (Return Policy)
You may cancel your order even after you have received it (Upto 10 days after delivery), given the packaging is not opened. 
Are all items sold at URBAN new and original?
Yes, all products advertised on URBAN are new and original, we order directly from the authorized supplier in the region so each item you receive will come with the original manufacturer’s packaging. Extended Warranty can be added for 1 year and 2 years after you make an order. Please contact us on support@urban.lk if you have any queries regarding this.

 

I ordered a pair of earphones for the first time and it was the most impressive service i have ever seen. Not only did they deliver it the next day, the packaging and quality (genuine) product impressed me so much! I will definitely be ordering more things with you guys in the future! well done!
I ordered a gift, and make it delivered to a friend of mine, and they did everything very nicely and smoothly, and it was nicely packed as a present, and I was able to get everything done smoothly thankful to Urban:lk. I recommend Urban:lk and grade it as excellent for their great service. Thanks ag
Great customer service. Good quality products.I brought a jbl charge 3 from urban. Its in superb quality and i love it thank you. Urban for your service. Fast dilivery. I got the product very fast. Thanx again
Very good service and customer care... Got my phone on time as promised...
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