Effective Date: 01.07.2023


At Urban.lk, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit and interact with our website. By accessing or using our website, you consent to the terms of this Privacy Policy.


  1. Information We Collect

1.1 Personal Information: When you visit our website or make a purchase, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. This information is necessary for order processing, delivery, and customer support.

1.2 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyse trends, and gather demographic information. Cookies are small files stored on your device that enable us to recognise you and remember your preferences.

  1. How We Use Your Information

2.1 Order Processing: We use the personal information you provide to process your orders, communicate with you regarding your purchases, and deliver the products to your designated address.

2.2 Improving User Experience: We may use the information collected to personalise your experience on our website, recommend products or services that may interest you, and optimise our website’s functionality.

2.3 Marketing and Communications: With your consent, we may send you promotional emails, newsletters, or other marketing materials to keep you informed about our latest products, special offers, and updates. You can opt-out of these communications at any time.

2.4 Legal Compliance: We may use your personal information to comply with applicable laws, regulations, legal processes, or enforce our Terms of Service.

  1. Information Sharing

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business operations, or delivering products and services to you. These service providers are contractually obligated to protect your information and are prohibited from using it for any other purposes.

3.2 Legal Requirements: We may disclose your personal information if required by law or in response to valid legal requests, such as court orders or government regulations.

  1. Data Security

We employ industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission or storage method can guarantee 100% security. While we strive to protect your information, we cannot guarantee the absolute security of any information transmitted or stored on our website.

  1. Third-Party Links

Our website may contain links to third-party websites, products, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to remove the information from our records.

  1. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, the revised version will be posted on this page with the updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at [email protected] or by using the contact information provided on our website.

By using Urban.lk, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as